JOB SUMMARY:
The Accounts Receivable Specialist is responsible for billing, collections, and posting for assigned accounts, in an accurate and timely manner. This position resolves billing issues and reports on trends.
QUALIFICATIONS AND REQUIREMENTS:
- High School Degree required, Associates degree or higher preferred
- 3-5 years of medical accounts receivable and billing experience
- Knowledge of Microsoft Office (Word, Excel, Outlook)
- Excellent written and verbal communications
ESSENTIAL FUNCTIONS:
- Manage collection activities of outstanding accounts receivable dollars from patients and insurance payers; resolve billing problems, reducing accounts receivable delinquency.
- Develop positive relationships with clients, payer representatives, and colleagues
- Investigate and resolve disputes/issues, working with other departments as needed
- Analyze and report trends; suggest process improvements
- Meet or exceed required departmental deadlines and goals on a consistent basis
- Maintain strict confidentiality in accordance with HIPAA regulations and company policy
- Present a positive, professional appearance and convey a professional demeanor in the performance of assigned duties
- Comply with departmental and company-wide policies and procedures
- Other duties as assigned
REQUIRED COMPETENCIES
- Ability to manage multiple tasks to prioritize needs
- Strong attention to detail
- Strong interpersonal skills with a focus on customer service. Personable and positive demeanor, especially when dealing with customers and patients
- Ability to maintain confidentiality of information, exercises good judgment and discretion in handling and disseminating information
- Ability to work independently with minimal supervision
- Ability to establish and maintain effective working relationships with peers, providers, management staff and contacts inside and outside of the organization
- Excellent follow up, problem solving and organizational skills
- Ability to work independently
- Must present a professional appearance and presence when interfacing with customers, staff, management, and vendors
- Excellent communication skills, both written and verbal, and ability to adapt communication style to audience
- Able to change tasks quickly as business needs dictate
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